Cancellation & Refund Policy

1. Scope of This Policy

This Cancellation & Refund Policy applies to purchases made through the Genius Devel website or other official purchase channels identified by us for software license management services and digital software products. It should be read together with our Terms & Conditions and Privacy Policy.

This page describes our process for reviewing requests; it does not remove any consumer rights that cannot legally be excluded. If a mandatory legal requirement applies to a particular transaction, that requirement will take precedence over an inconsistent term in this policy.

2. Before You Place an Order

Please review the product description, plan name, license quantity, validity period, features, compatibility information and price displayed at checkout before paying. If any important detail is unclear, contact our support team before placing the order.

Customers are responsible for selecting the correct product and plan and for providing accurate contact information. If you need help choosing a plan, please ask our team before payment so that we can clarify the information available to us.

3. Cancellation Requests Before License Issuance

If you change your mind after making a payment but before a license has been generated or delivered, contact support as soon as possible with your order reference and reason for cancellation. We will check the order status and review whether the request can be stopped or cancelled.

A cancellation request is not automatically approved merely because it has been submitted. If processing or license generation has already started, the request may need additional review. We will communicate the outcome using the contact information associated with the order.

4. Digital Products and Issued Licenses

Because a software license or digital product may be delivered electronically, a refund request made after issuance, delivery, activation or use requires an individual review. We may consider the product's delivery status, activation status where available, the reason for the request and any applicable legal requirements.

Please do not assume that every digital purchase is refundable or that every digital purchase is automatically non-refundable. The outcome depends on the facts of the transaction, the advertised terms and applicable law. Where a license is defective, incorrectly issued or not usable for a reason attributable to us, contact support so the issue can be investigated.

5. Duplicate or Multiple Payments

If you believe you were charged more than once for the same order, contact us with the order reference, payment dates and the relevant payment identifiers shown by your payment provider. Do not send your full card number, UPI PIN, banking password or OTP.

We will compare the details provided with the order and payment records available to us. If a duplicate successful payment is confirmed, we will explain the appropriate resolution and any refund process that applies. A pending bank entry or a temporary authorization may be handled differently by the payment provider from a completed charge.

6. Payment Successful but License Not Received

If your payment appears successful but you have not received your license or order confirmation, please contact support before making another payment. Include the order reference, the email address or phone number used at checkout, the approximate payment time and the payment ID if it is available.

We will review the payment and order status. Depending on the result, we may assist with completing the license issuance, correcting the delivery details, explaining a pending status or reviewing a refund where appropriate. A payment screenshot may help with investigation, but please hide sensitive financial details before sharing it.

7. Failed, Pending or Reversed Payments

A payment can remain pending or appear unsuccessful while the bank, UPI application, card issuer or payment gateway completes its processing. In such cases, check the status shown by your payment provider and avoid repeating the payment until you have reviewed the transaction status.

If money has been debited but the order remains unpaid, contact support with the transaction details. We will check the order status available to us and advise you on the next step. Any reversal or credit timing controlled by a bank or payment provider may depend on that provider's own process.

8. Incorrect Product, Plan or Customer Details

If you selected the wrong plan or entered an incorrect email address or phone number, notify support promptly. We will review the order and determine whether the details can be corrected or whether another resolution is available.

Changes may not be possible after a license has been generated, activated or delivered. Please provide the correct information at checkout and carefully verify the order summary before submitting payment.

9. Product Compatibility and Technical Issues

Before purchasing, review the product information and any stated system requirements or compatibility limitations. If you experience a technical issue after purchase, contact support and describe the issue, the product or plan involved and the steps you have already tried.

Where reasonably possible, we may help troubleshoot an issue or clarify product requirements. A technical issue does not automatically guarantee a refund; the request will be reviewed based on the circumstances, the product information provided at purchase and applicable law.

10. How to Submit a Refund or Cancellation Request

Send your request to support@geniusdevel.com or contact us through WhatsApp at +91-9536377940. Use a subject such as “Cancellation Request” or “Refund Request” so the purpose of your message is clear.

Please include the following details where available:

• Your name and the email address or phone number used for the order.
• The order reference and product or plan name.
• The date and approximate time of payment.
• The payment ID or transaction reference, if available.
• A clear explanation of the problem and the resolution you are requesting.

Do not include passwords, OTPs, UPI PINs, full card numbers or other authentication secrets in your request.

11. Review and Decision Process

After receiving a request, we may verify the order, payment status, license issuance record and relevant communications. We may contact you if more information is required to understand the request or confirm that it relates to the correct transaction.

We will communicate the decision or the next steps using the contact details provided. Review time can vary depending on the type of issue and whether information from a payment provider is needed. We do not promise a fixed resolution time where the outcome depends on external parties or additional investigation.

12. Refund Method and Processing Time

Where a refund is approved, the available refund method and processing steps will be explained to you. Refunds are generally handled through the original payment route where supported and appropriate, but the exact method may depend on the transaction and payment provider.

The time taken for a refund to appear in your account can depend on the bank, card issuer, UPI application or payment provider. Any estimate provided by us is informational and is not a guarantee of the date on which an external provider will complete the credit.

13. Chargebacks and Payment Disputes

If you do not recognize a payment or believe a transaction is incorrect, contact us and your payment provider promptly. We may provide transaction and order information to the payment provider as part of a legitimate dispute investigation, subject to applicable requirements.

Please contact us with the order reference before initiating a dispute when it is safe and practical to do so. This gives us an opportunity to review the issue, but it does not restrict any rights you may have with your bank, payment provider or under applicable law.

14. Promotional Offers and Special Plans

Promotional pricing, bundled products or special license plans may have specific conditions disclosed at the time of purchase. Those conditions will be considered when reviewing a cancellation or refund request, provided they are consistent with applicable law.

If a promotion includes multiple products or license quantities, please mention the offer name and order reference when contacting support so we can identify the relevant purchase terms.

15. Exceptions and Applicable Rights

Each request is assessed according to the transaction details and the circumstances reported. Nothing in this policy is intended to exclude or limit a refund, remedy or consumer right that must be provided under applicable law.

If a provision of this policy conflicts with a mandatory legal requirement, the mandatory requirement will apply to the extent of the conflict. We may ask for reasonable information needed to process a request, while seeking to avoid collecting unnecessary sensitive data.

16. Changes to This Policy

We may update this policy when our products, purchase process or legal obligations change. The revised version will be published on this page with an updated effective date where appropriate. Please review the policy before making a new purchase.

Changes will not remove rights that have already accrued or rights that cannot legally be changed by publishing an updated policy.

17. Contact Us

For cancellation, refund, duplicate payment, failed payment or license delivery enquiries, contact Genius Devel using the details below. Please provide only the information needed to identify and investigate your order.

Business location: Meerut, Uttar Pradesh, India.