Frequently Asked Questions

GD License Manager is used to present software products and their available license plans. The products and options displayed on the website may vary. Review the product description and plan details before making a purchase.

This website is operated by Genius Devel. The business location provided for customer contact is Meerut, Uttar Pradesh, India. For enquiries, use support@geniusdevel.com or the phone/WhatsApp number +91-9536377940.

Review the available products and plans on the website’s pricing page. Check the listed price, license quantity, validity, product description and any other plan-specific information shown before continuing to checkout.

Open the relevant product or pricing page, review the available plans, select the option you want and follow the instructions shown on the purchase page. Enter accurate customer details and review the order information before proceeding to payment.

The price depends on the product and plan selected. The price displayed for the selected plan at checkout should be reviewed before you authorize payment. If a price or plan detail is unclear, contact support before purchasing.

Online checkout may use Razorpay as the payment service provider. Available payment methods are those shown in the checkout experience. Payment authorization, confirmation and settlement may depend on the payment provider and the customer’s bank or payment service.

First, check the payment status in your bank or payment app and allow time for the provider to update the transaction. Contact support at support@geniusdevel.com and include the order reference, transaction reference if available, payment date and amount. Never send your card PIN, password or OTP.

Do not repeatedly retry while the earlier transaction status is unclear. Check the status with your bank or payment provider first. If an amount was debited or the status remains unresolved, contact support with the relevant order and transaction references.

Before trying again, verify whether the first transaction succeeded or is still pending. If you believe you have paid more than once, contact support with the order reference and details of each transaction so the issue can be reviewed.

License issuance is subject to successful payment verification and order processing. A payment screen or bank debit by itself should not be treated as final confirmation that a license has been issued. Follow the confirmation shown by the website and contact support if your paid order remains unresolved.

The current workflow is designed to queue license delivery information for the email address and WhatsApp number entered with the order. Delivery depends on successful processing by the relevant delivery service. Check that your contact details are correct and contact support if you do not receive the expected information.

Check your email inbox, spam or junk folder and WhatsApp messages. If the license is still missing, contact support@geniusdevel.com or +91-9536377940 with your order reference, payment reference if available and the contact details used for the purchase. Do not send passwords, OTPs or full payment credentials.

Contact support as soon as possible and provide the order reference along with the correction requested. Changes may require verification and may not be possible after processing or delivery has completed. Do not share sensitive authentication credentials to prove ownership.

Validity depends on the selected product and plan. Check the validity information shown for that plan before purchasing and review the expiry information provided with your license, where applicable. Do not assume all plans have the same duration.

The license quantity and any reset limit depend on the selected product and plan. Review the plan details before payment. If a limit is not displayed or is unclear, contact support for clarification before placing the order.

Please read the Cancellation & Refund Policy at refund-policy.php before purchasing. Eligibility may depend on the order status, whether a license has been issued or used, the nature of the issue and applicable consumer rights. Contact support with your order reference to request a review.

Include your name, order reference, product or plan name, purchase date, a short description of the issue and a transaction reference if relevant. Share only the information needed to investigate the request. Never send your password, card PIN, CVV, full card number or OTP.

Email support@geniusdevel.com or contact +91-9536377940 by phone/WhatsApp. The business location provided on this website is Meerut, Uttar Pradesh, India. Include clear details about your question so the support team can understand the issue.

Use the links in the website footer to review About Us, Contact Us, Pricing, Terms & Conditions, Privacy Policy and Cancellation & Refund Policy, where available. Read the relevant terms and policy before placing an order.