Privacy Policy

1. Scope of This Privacy Policy

This policy applies to information handled in connection with the Genius Devel website, software license management services, digital software products, purchase process and customer support channels. It is intended to explain our general information-handling practices in clear language.

By browsing the website, submitting information through a form, contacting support or placing an order, you acknowledge that you have had an opportunity to read this policy. If you do not agree with these practices, please do not submit personal information through the website or continue with a purchase.

This policy should be read together with our Terms & Conditions and Cancellation & Refund Policy. A separate notice may apply if a particular product or service clearly provides one.

2. Information We May Collect

The information we collect depends on how you interact with us. We aim to request information relevant to the service or support you need rather than collecting details without a business purpose.

Contact and customer information. When you make a purchase or contact support, we may receive your name, email address, phone or WhatsApp number, and the message or details you choose to provide.

Order and product information. We may process the product name, selected plan, license quantity, order reference, order status, purchase date and information required to issue or support a license. The exact information depends on the product and transaction.

Payment references. We may receive transaction identifiers, payment status, amount, currency and related order information needed to confirm a payment, reconcile an order or investigate a payment query. Payment credentials are handled by the relevant payment provider as described below.

Technical and usage information. When you access the website, the hosting environment or security tools may process technical data such as IP address, browser type, request time, requested page and error or security logs. Such data may be used to maintain availability, investigate errors and protect the website from abuse.

Please avoid sending passwords, one-time passwords (OTPs), card PINs, full payment-card details or other highly sensitive credentials to our support team.

3. How We Use Information

We may use the information described above for legitimate operational purposes related to our website and services, including to:

• create and manage customer orders and respond to purchase enquiries;
• confirm transaction status and match a payment to the correct order;
• generate, activate, deliver or provide support for software licenses where applicable;
• send service-related messages about order status, license delivery, expiry or support requests;
• respond to questions, investigate complaints and resolve technical or billing issues;
• maintain website security, detect suspected fraud or misuse, and troubleshoot errors;
• keep business and transaction records where required for accounting, compliance or dispute handling; and
• improve the clarity, reliability and usability of our website and services.

We do not describe these activities as a promise that every communication or feature is available for every product. The specific information used will depend on the transaction, the service requested and the technical operation of the website.

4. Payments and Payment Service Providers

Online payments may be processed through a third-party payment service provider, such as Razorpay, depending on the checkout option available to you. When you proceed to pay, the provider may collect and process payment information under its own terms, privacy policy and security procedures.

Our system may receive payment-related information such as the order identifier, transaction or payment identifier, amount, currency and payment status. We use this information to verify the transaction, update the order and handle payment-related support requests.

We do not intend to collect or store your full card number, card security code, UPI PIN, banking password or OTP in our license management database. Do not share these credentials with us by email, WhatsApp or support message. If you have a question about the provider's handling of payment data, please review the provider's own privacy documentation.

A payment confirmation alone may not mean that a license has already been delivered. In some cases, the payment must first be confirmed by the provider and the order must complete the applicable processing steps.

5. License Generation, Delivery and Service Messages

For products that issue software licenses, the customer details and order information you provide may be used to associate a license with your purchase, record its status and validity, and provide delivery or support communications. The information needed can vary by product and plan.

Where email or WhatsApp delivery is supported, we may use the email address or phone/WhatsApp number supplied during checkout to send license-related information, order updates or responses to your request. Delivery may depend on successful payment confirmation, system availability, accurate contact details and completion of processing.

You are responsible for ensuring that the contact details you submit are accurate and that you have appropriate access to them. If you enter an incorrect email address or phone number, contact support so we can review the issue. For your security, we may ask for reasonable order information to establish that you are entitled to receive assistance.

Service-related communications are different from promotional messages. If optional marketing communications are introduced, they should be handled in accordance with applicable requirements and any choices made available to you.

6. When Information May Be Shared

We do not sell customer personal information as a business activity. We may share limited information where reasonably necessary to operate the service or meet a legal obligation, including with:

• Payment providers to process transactions, verify payment status and investigate payment disputes.
• Infrastructure and service providers that host, secure or maintain the website, database, email delivery or related systems.
• Communication providers where a service-related email or WhatsApp message is sent using an external delivery service.
• Professional advisers or authorities where disclosure is reasonably required for legal compliance, fraud prevention, security or the establishment or defence of legal claims.

Information shared is intended to be limited to what is needed for the relevant purpose. Third-party providers may process information under their own terms and privacy notices, and their handling of data is not fully controlled by this policy.

7. Cookies, Sessions and Similar Technologies

The website may use essential session data or similar technologies to support functions such as maintaining a purchase session, protecting forms, remembering necessary state or keeping the website secure. These technologies help the website operate correctly during your visit.

Your browser may provide controls for cookies and site data. Blocking all cookies or session storage can affect some functions, including purchase or login workflows. The exact technologies used can vary according to the features you access and the configuration of the website.

Our hosting or security systems may also maintain technical logs for operational monitoring and abuse prevention. We do not claim that every page uses analytics or advertising cookies; if additional tracking technologies are introduced, this policy should be updated to describe them accurately.

8. Data Security

We use reasonable technical and organisational measures intended to protect information from unauthorised access, accidental loss, misuse or alteration. Depending on the system, these measures may include access restrictions, secure connections, validation of submitted data, logging and controlled access to operational systems.

No website, network, email service or electronic storage method can be guaranteed to be completely secure. You should use a secure device and email account, keep your account credentials confidential and contact us promptly if you believe that information associated with your order has been exposed or misused.

We will assess security-related reports and take reasonable steps appropriate to the circumstances. Please do not send passwords, OTPs, payment PINs or full card details when reporting a concern.

9. How Long Information Is Retained

We retain information for as long as it is reasonably needed for the purposes described in this policy, including order administration, license management, customer support, record keeping, security and the handling of disputes. The appropriate period can differ depending on the type of information and the circumstances.

Transaction and accounting records may need to be retained for applicable legal or business record requirements. Technical logs may be kept for a shorter period or as needed to investigate security incidents. Information may remain in protected backups for a limited period before it is overwritten through ordinary backup cycles.

When information is no longer reasonably required, we intend to delete it, anonymise it or otherwise handle it in accordance with applicable requirements, subject to lawful retention needs and technical limitations.

10. Your Choices and Requests

You may contact us to ask about personal information associated with your order, request correction of inaccurate contact details or raise a concern about how information has been handled. We may need to verify your identity or ask for relevant order details before acting on a request, to help prevent disclosure to the wrong person.

Some information may need to be retained to complete a transaction, maintain license records, comply with legal requirements, protect the service or resolve a dispute. In those cases, we will explain any applicable limitation where appropriate.

You can also choose not to provide certain information. However, if required details such as a valid email address or phone number are missing or incorrect, we may be unable to complete a purchase, issue a license or respond effectively to your request.

11. Children's Privacy

Our software licensing and digital product services are intended for people who can lawfully enter into the relevant purchase or service arrangement. The website is not designed to knowingly collect personal information from children without appropriate authorisation where such authorisation is required.

If you believe a child has submitted personal information to us inappropriately, contact our support team with sufficient details for us to review the matter. We will assess the request and take appropriate action where required by applicable law.

12. Third-Party Websites and Services

Our website may contain links or integrations that lead to third-party services, including payment checkout, email or messaging platforms. If you follow an external link or interact with a third-party service, that service may collect information under its own privacy policy and terms.

We encourage you to read the relevant third-party notices before submitting information to those services. This Privacy Policy applies to our handling of information in connection with our website and services; it does not replace the policies of independent providers.

13. Changes to This Privacy Policy

We may update this Privacy Policy when our website, products, service providers or information-handling practices change, or when an update is needed to reflect applicable requirements. The revised version will be published on this page.

Please review this page periodically. Where a change requires a specific notice under applicable law, we will take steps appropriate to the circumstances. The policy published on this page is the version intended to apply from the time it is posted, subject to any mandatory legal requirements.

14. Contact Us About Privacy

If you have a privacy question, want to request a correction, or need to raise a concern about information associated with a purchase, contact Genius Devel using the details below. Please provide enough context for us to understand your request, but do not include passwords, OTPs, payment PINs or full card details.

Business location: Meerut, Uttar Pradesh, India.